Shipping and returns
Delivery times and shipping costs
Shipments are carried out from Monday to Fridays.
For Italy: Orders received during the day, are generally prepared and delivered to the carrier within the business day following the date of receipt of the order. The courier used by us for shipments to Italy is SDA: delivery shall occur within three working days after the receipt of the goods for the courier. Valuestore.it srl will strive to constantly seek the best possible courier to reduce delivery times and guarantee customers the fastest service and efficient as possible. Delivery times depend on the place of destination served by our shipping courier.
For Abroad: You will be required to indicate the country of destination and on this basis, with the total weight, it will be calculated the amount of the entire shipment (products plus shipping charges).
Right of withdrawal.
_ The Purchaser has the right of withdrawal from this contract, without penalty, within 10 (ten) working days starting from the day of receipt of the ordered products, for any reason and without having to justify his decision. In that event the Vendor shall retain the shipping expenses and any duties or further taxes to re-import the product, being charged wholly to the Purchaser.
_ The Purchaser may exercise his right of withdrawal, within the aforesaid period by sending an explicit declaration of withdrawal by email to customer care at email@example.com
_ To ensure that the right of withdrawal is exercised properly, if the shipment or delivery of the products ordered has already occurred, the Purchaser must return them within no more than 10 (ten) working days from receipt of the goods or 10 (ten) working days from sending the request to return, to: Valuestore.it srl via Bartolomeo D'alviano 49 20146 Milano
_ It is understood that the transportation risks and costs to return of the products to the Vendor shall be paid by the Purchaser.
_ To validly exercise the right of withdrawal, the products must be delivered or in any case must reach the Vendor intact (without signs of wear, opening, eating, abrasions, scratches, bends, etc.), complete with all of their elements and accessories, together with the enclosed instructions/notes/manuals, with their original boxes and packaging and, where present, the warranty certificate. Lacking the above the Purchaser shall not have the right to the refund of the amount paid. For this purpose, therefore, we recommend covering the original wrapper of the products with another protective packaging that preserves the integrity of the same and protects it during the transportation from writing or stickers.
_ The Vendor shall accept the delivery of the returned products, reserving the right to check if they have been returned in the conditions described in paragraph 10.5, above.
_ If checking the returned products has a positive outcome and the right of withdrawal has been validly exercised within the terms and pursuant to the conditions set forth, the Vendor shall refund, free of charge, the Purchaser for the entire amount paid for the purchase of the products, excluding delivery charges previously sustained by the Purchaser for the purchase itself, if the value of the order is of EUR 40 or more, in the least time possible and in any case within 30 (thirty ) days from the date in which the Vendor became aware of the exercise of the right of withdrawal by the Purchaser.
_ Such refund will be made by bank transfer to the Purchaser. The Purchaser must communicate to the Vendor, by email to firstname.lastname@example.org, the banking information to perform the bank transfer to him and to ensure that the Vendor is enabled to return the amount owed.